Customer Overview
Client:
A Leading Broadband Services Provider in India
Industry:
Telecom & Field Services
Business Challenge
The broadband provider managed a large field team of technicians handling installations, repairs, and maintenance tasks. These technicians were a mix of in-house employees and vendor teams, overseen by a centralized managerial team. Key challenges included:
- Lack of real-time field visibility, leading to inefficiencies.
- Manual assignment of tasks, causing delays in service fulfillment.
- Inconsistent SLA adherence due to a fragmented workforce.
TeamPilot – Field Services Management Solution
LocationGuru deployed TeamPilot, integrating with the provider’s ERP system to enable:
- Real-time field workforce tracking for visibility & efficiency.
- Automated task assignment & SLA monitoring, reducing service delays.
- Mobile app for technicians and web-based manager dashboard.
- Data analytics for optimized workforce planning.
Business Impact
- Reduced field team size by 35% within 3-4 months while maintaining the same service order volume.
- Improved workforce planning, ensuring optimal resource utilization.
- Faster response times & improved SLA adherence.
- Greater control & real-time visibility into field operations for managers.
